Bonobos Reviews

The claim of "soft denim" is so far from the truth, at this price point. The fit is fine, but the denim sounded like rubbing two pieces of lined paper together; annoying.

The khakis are great!
The denim quality has a long way to go.

I went right back to my go-to brand since 2006.

Go get yourself a pair of AGs at the department stores; you will be so much happier with the feel.

Shame on you Bonobos, this is my second week ordering product from you, and you twice took money out through Paypal and are not shipping product... are you guys that hard up? SHAME SHAME SHAME... I want my refund today

50% of the orders are canceled. They are canceling especially orders that have discount applied to it. Shady practices. IF and WHEN order is placed it takes weeks (3 minimum) to receive the order.

Horrible company! Wasted three months of my time on two orders that eventually got cancelled from their end. Never received ONE product. I felt they thought I was lucky to get refunded.

It takes weeks and weeks to get an order shipped. They have had shipping issues for well over a year now. The fact that they have not resolved these issues tells me that they're a company that is very poorly run and that they do not care about unhappy customers. And their customer support is non-existent. I encourage you to spend your money elsewhere.

The men in our family love BONOBOS PANTS! However, this year I ordered 3 pair of jeans. One of the pair was cancelled before the order went out. Another pair ordered was 3832All Season Jeans Slim Dark Wash. I received 3432 Athletic khakis! The third pair was correct. I took the incorrect pair to Fed Ex on Dec. 8th and they were received by Bonobos on Dec. 13th. Today is January 7th and I have yet to receive my refund. When I reached out they are not taking any phone calls, so I did a chat through the sight by email. I was given a link to use to file my "case", but it said it was no longer available.
Up until now I loved Bonobos, but am very frustrated not to receive what I ordered and then not being able to get my refund.

I have made several orders over the past 2+ years. Best off-the-rack sizing options for causal work pants and khakis that I have found anywhere. As a not- so-tall guy, being able to get a variety of trimmer pants with inseams that fit right out of the box is great. Pants have all held up great. Cotton sweaters are also more upscale than most others I have found and also have a trim cut, rather than a typical full fit. Definitely one of my go-to shops for men’s clothing.

If you are even thinking for one minute to order from this company, run like the wind. I will acknowledge that the quality is fair enough. That is the place it all ends! Customer care is nonexistent. It is impossible to get anyone to assist via text, phone, or email. I finally had to get AMEX involved and still no word from Bonobos. Thank goodness for AMEX, if you purchase from them be ready for a bad experience. I will never again order from them and have even gone so far as to contact Nordstroms and let them know they should discontinue selling this product.

When you have a clothing merchant that ships most of its product you would expect a strong customer support and service, especially when the product is clothing where so much can go wrong (size, fitting, quality, etc.). Bonobos has NO customer support. They do not answer the phone. No voice mail even though they advertise voice mail. They do not reply to emails nor customer inquiries after logging into their portal.

They simply do not care about their customers. They use a lot of folksy, friendly, effusive language in their auto-generated emails, but it is all a front. They are arrogant.

This business will not survive. It is poorly managed and seems to be deaf, dumb and blind to their customers.

So far I am disappointed with the level of service. I ordered clothing on December 13th and was anticipating a prior to Christmas delivery given that the estimated wait time at the time of order was 6 - 7 days. Today is December 20th and the status of my order is showing that it hasn't yet left the warehouse. The customer service phone availability hours are only 1pm to 4pm EST M-F. Otherwise, you can use their live chat, which has more extended hours of availability. The problem is that their live chat is only really "available" when the icon is showing. Currently there is no icon showing, so, I have no way of contacting the company at 11:50 am on a Monday morning. Very different experience so far than what I expected based on how many articles had advertised this company. Clearly the articles were just paid advertising.